Frequently
Asked Questions
How do I book a service with TRL Media?
A non-refundable deposit is required to secure your booking. You may pay via Zelle, PayPal Invoice, Cash, or Cash App (with a 3% upcharge). The deposit payment means that you have read and agree with all TRL Media policies.
Are studio fees included in the price?
No. Studio rental is not included and must be booked separately by the client.
Do you send RAW/unedited images?
TRL Media does not release unedited RAW files. However, clients will receive watermarked RAW previews to choose their preferred images for editing.
How long do I have to choose my edits?
Clients have 1 week to select their preferred photos. After 1 week, a selection fee will apply. Extensions must be requested before the deadline.
When will I receive my edited photos and videos?
Final picture edits are delivered within 5–7 business days (up to 2 weeks). Video edits typically take 2–3 weeks depending on the project. Weekends and holidays are not included. Expedited editing is available for an additional fee.
What if I’m late to my shoot?
More than 15 minutes late results in a $25 fee. More than 30 minutes late results in a canceled session, forfeited deposit, and a new deposit required to reschedule.
Do you travel for shoots?
Yes, TRL Media services clients nationwide. Travel fees apply outside of Houston. Travel and stay fees are separate from booking payment.
What happens if my session goes into overtime?
Overtime is billed in 15-minute increments and must be paid before previews or drafts are released.
What happens if something goes wrong with my content?
TRL Media uses professional-grade equipment and backups. In the rare event of content loss or damage, a prorated or full refund will be issued depending on the extent of the loss.
Can TRL Media request removal of content?
Yes. TRL Media reserves the right to require removal of any content being used negatively, defamatorily, or inappropriately.